Custom WhatsApp automation for your business
Most businesses do not need another chatbot. They need the conversations already arriving on their WhatsApp number to stop falling through the cracks at 11pm, on Sundays, and during the twenty minutes nobody is looking at the phone.
Ontara Connect builds WhatsApp automation around how your business actually answers customers: your products, your prices, your rules for when a real person should step in. It runs on the official WhatsApp Business API, and you keep using the WhatsApp Business app on your phone exactly as you do now.
What makes it custom
A generic chatbot answers from a script somebody else wrote. It can tell a customer what WhatsApp automation is. It cannot tell them whether you deliver to their pin code, what the 2kg pack costs, or that the item they want is out of stock until Thursday.
Custom automation starts from your information instead. You upload your catalogue and the things you end up explaining to customers over and over. The chatbot answers from that, in your tone, in the language your customers actually write in. When it reaches something it should not decide on its own, like a refund, a bulk order or an unhappy customer, it hands the conversation to you rather than improvising.
You keep using WhatsApp on your phone
This is the part most businesses assume is impossible, and it is why they put automation off for years. The usual trade-off is that connecting your number to the WhatsApp Business API means losing the app. No more replying from your phone, no more chatting while you are away from a desk.
That trade-off no longer applies. Your existing number runs through the official API and stays in the WhatsApp Business app at the same time. Automation handles replies, follow-ups and broadcasts; you open the app and chat exactly as before. Nothing is migrated, no number changes, and your customers see the same business they have always messaged. If your number is on regular personal WhatsApp today, you switch it to WhatsApp Business first. That is the only prerequisite.
What the automation handles
Answering questions from your own information
The chatbot replies from a knowledge base you upload: your products, prices, policies, delivery areas, opening hours. It is not a generic assistant guessing at answers. If something is not in your knowledge base, it does not invent one.
Handing the conversation to a human
You decide what a customer has to say, or what the bot has to collect, before a chat is handed to you. A complaint or a pricing negotiation can come straight to you; a support request can collect a name, order number and issue first, so whoever picks it up starts with the full picture.
Following up instead of letting leads go cold
Most leads that arrive through Facebook and Instagram ads go quiet, not because they are uninterested, but because nobody replied in time. Automated follow-ups reopen those conversations on a schedule you set.
Sending marketing campaigns you can measure
Send template broadcasts to a segment of your contacts and see what actually happened: delivered, read, clicked, replied. Opt-outs are handled for you. A customer who sends STOP is removed from future campaigns without anyone having to remember.
How setup works
Onboarding takes about five to ten minutes, and we walk you through it rather than handing you documentation.
- 01
Connect your WhatsApp number
You sign in with Facebook and pick the number you already use. This runs through Meta’s own embedded signup, so your credentials never touch us.
- 02
Add your business information
Upload your catalogue, or type in what the bot should know. This is the part worth spending time on, because the quality of the replies follows directly from the quality of what you put in.
- 03
Set when it hands over to you
Decide which conversations the bot should hand to a person, and what it should ask before doing so.
After that the number is live. You can watch every conversation, step in whenever you want, and change how the bot answers without waiting on anyone.
Who this is built for
Ontara Connect is built for small businesses running Facebook or Instagram ads, e-commerce brands, and any business handling leads through WhatsApp. The pattern is nearly always the same: enough enquiries that answering each one by hand is a real cost, but not enough to justify hiring somebody whose whole job is replying to messages.
Pricing starts at ₹1,200 per month and scales with your message volume and contact list size, capping at around ₹2,000 per month.
Common questions
Can I use my existing WhatsApp number?
Yes, and you keep using the WhatsApp Business app on your phone alongside it.
Will the bot answer things it should not?
It answers from your knowledge base, and you define the situations where it must stop and fetch a human instead. Anything outside what you have given it comes to you, not a guess.
Do you help with the setup?
Yes. Onboarding support covers configuring your AI agent, your knowledge base and your marketing templates.
See it running on your own number
Book a demo and we will show you what your WhatsApp automation would answer, using your products and your rules.